Which of the following is a principle of good customer service?

• A. Rapid utensil turnover
• B. Stock rotation
• C. Courtesy and professionalism
• D. Temperature logs

Answer: (C)

Courteous and professional guest interactions define good customer service. When staff greet guests warmly, listen carefully, communicate clearly, and handle requests with respect and consistency, guests feel valued and comfortable, which boosts satisfaction and the likelihood of returning. The other options focus on operations rather than how the service staff engages with guests: rapid utensil turnover aims at speed, stock rotation at inventory management, and temperature logs at food safety and compliance. These are important for overall restaurant performance, but the immediate principle of good customer service is the courteous and professional treatment guests receive.