How should staff use product knowledge to assist customers?

• A. They focus on speed rather than accuracy.
• B. They explain menu items and preparation methods clearly.
• C. They only repeat prices.
• D. They avoid discussing ingredients.

Answer: (B)

Staff use product knowledge to help customers by clearly explaining what menu items include and how they’re prepared, so guests can make informed choices and anticipate what they’ll taste. When explanations cover ingredients, preparation methods, and any customization or allergen considerations, customers can evaluate flavors, portions, and potential substitutions with confidence. This clear communication builds trust and makes service smoother, because questions are answered upfront and orders are more likely to meet expectations. Focusing on speed over accuracy misses the opportunity to leverage menu expertise. Simply repeating prices offers little guidance about the product itself, and avoiding ingredient details neglects important information for safety and satisfaction.